Digital Signage Units User Manual v2.2-2021(EN)

USER MANUAL

STANDARD OPERATING PROCEDURES

Step-by-step instructions for installing and using the digital totem

TOTEM DIGITAL ROMANIA

TEL: +40 371 780 932

EMAIL: sales@totemdigital.ro

Showroom Oradea, Suisului street No.10A(in Galeria Remarkt), 410410

PREFACE

Congratulations !

Thank you for purchasing and using our advertising equipment. With your purchase, you have decided to choose a high quality product.

When unpacking, make sure all components and accessories are present.

Before assembling and starting the digital totem, read this manual carefully and keep this manual for future use.

Use the product only as described in this manual.

In case of transmission of the product to a third party, hand in all documents, including this manual.

Before using this unit, please read and understand the operating instructions first.

• Properly save this instruction manual for future needs.
• Pay particular attention to safety instructions and warnings and strictly follow the warning instructions (notes) in the manual.
• Use all instructions for use in a timely manner.
• Do not use accessories that are not recommended by the manufacturer, improper use may result in unexpected totem failure.
• Use the totem with the supplied power cord. Before using the appliance, check the power requirements of the appliance if it is suitable for local power conditions. If you are unable to determine the type of energy you are using, please contact your local power manufacturer or department.
• Do not use any object to stop or twist the power cord. Damaged power cord may cause electric shock or fire.
• Do not attempt to repair the totem yourself, as once the device has been damaged, there will be high voltage or other devices inside the device may cause a variety of hazards.
• Please make sure that you use qualified personnel for the maintenance of the appliance.
• Do not touch components that are not mentioned in the user manual.
• Improper adjustment of components that are not mentioned in the user manual of the damaged unit will increase the difficulty of maintenance for professional and technical personnel.
• When the appliance needs to be replaced, make sure that the components are specified by the manufacturer or have the same characteristics as the original parts. Improper use of components may result in fire, electric shock, damage to the advertising device, and / or other hazards.
• Please unplug the appliance before cleaning it. Use a damp cloth to clean the appliance. Do not use liquid or aerosol cleaners.
• When the unit will not be used for a long time, please disconnect the power supply.
• Make sure that there is ventilation in the room and that the ventilation slot of the appliance is not blocked or covered.
• The LCD panel is made of sensitive materials, please do not use anything to hit the LCD surface. If the unit has been dropped or hit, the LCD panel may be broken. In this case, please stop using the machine immediately.
• Do not place the appliance in direct sunlight or near sources of heat, such as radiators, heaters, and other hot objects.
• The time interval between start and stop must not be less than 3 (three) seconds
• This product is intended for display advertising, promotional material in general, and we do not guarantee results if used for other purposes. To find out exactly what the product may display, please refer to the product data sheet.
• The manufacturer or trader shall not be liable for any damage, loss or damage resulting from incorrect or improper use of the product. Possible examples of misuse or misuse are:

Components and accesories

Check for the following accessories upon receipt of the product. If any of these are missing, please contact your supplier immediately.

Hardware composition

The product consists of the following components

Environment

In order to avoid unexpected accidents, the advertising medium should be limited to the following conditions:

Conclusions

This device is designed for the general advertising market, with the function of high resolution, full screen format, high performance, screen sharing function, also with the function of quick update and multi-tasking editing.

It has the following features:

• The device is a real 1080P HD HD, which can support the decoding of any common video format, supports horizontal / vertical display and supports a larger number of layouts on the split screen.
• The interface is general, high compatibility, high integration design and strong anti-lock capability;
• With power management features, power consumption is low.

Installing programs on your device

The Windows operating system comes pre-installed by the seller.

• The operating system license is purchased separately.

The management system is installed following the instructions received in the license certificate, using the license keys attached to it.

• The management system license is purchased separately.

The management system is installed following the instructions received in the license certificate, using the license keys attached to it.

• The management system license is purchased separately.

The interactive map is a customized software, which is installed only by the authorized personnel of the seller, based on a license agreement.

• The DIGIMAP license is purchased separately.

Connect the totem to a local area network (LAN) via an RJ45 LAN port.

If you have both wired and wireless networks, wired networks are preferred.

After the physical connection is made, for most home / office networks, the totem will automatically connect to them without any adjustment.

For details, contact your ISP or refer to the router manual.

To configure network settings: (Even if your totem is already connected automatically, resetting the settings won't hurt in any way),

- Manual IP setting

Select it if there is no DHCP server on the network or if you want to set the IP address manually.

Open the settings by pressing the START button

START menu (Windows 10)

1. In the newly opened screen, type Ethernet and choose Ethernet Settings to access the network card settings.

Settings window(Windows 10)

1. Access Change adapter options

1. Right click on the Ethernet connection and choose Properties

1. Navigate to Internet Protocol Version 4 (TCP / IPv4) and press PROPERTIES.

Enter the manual IP and DNS settings.

Automatic IP setting

If there is a DHCP (Router) server on the local area network (LAN) via a wired connection, the totem will be assigned an automatic IP address. If you are using a broadband router or broadband modem that has a Dynamic Host Configuration Protocol (DHCP) server function. The IP address will be determined automatically.

99% of Totem Digital equipment also includes a wireless network card in the standard configuration, which allows you to connect to a wireless network.

However, for those models that do not benefit from this card, there is the possibility of adding a USB WIFI adapter, which is sold separately.

Network configuration and connection method may vary, depending on the equipment used and the network environment. See the setup instructions that came with your access point or wireless router for detailed connection steps and network settings.

The AP (Access Point) or wireless router setting is required before connecting the totem to the network. The easiest method is the WPS button method.

Network setup tips

• Use a standard LAN cable for this totem. Cat5 or better with RJ45 connector.
• Most network connection problems that occur during setup can often be resolved by resetting your router or modem. After connecting the player to your home / office network, turn off and / or unplug the power cord of your network router or cable modem for a short time. Then turn on and / or plug in the power cord again.
• Depending on the Internet Service Provider (ISP), the number of devices that can receive the Internet service may be limited by the terms that govern the service. Contact your ISP for details.
• TOTEM DIGITAL ROMANIA is not responsible for any malfunction of the totem and / or Internet connection feature due to errors / malfunctions associated with your broadband internet connection or other connected equipment.
• TOTEM DIGITAL ROMANIA is not responsible for any problems caused by your Internet connection.
• You may notice unwanted results if the network connection speed does not meet the requirements of the content you are accessing.
• Some internet connection operations may not be possible due to certain restrictions set by your Internet Service Provider (ISP) providing your broadband internet connection. All charges charged by your ISP, including, but not limited to, connection fees, are your responsibility.
• A LAN 10 Base-T or 100/1000 Base-TX LAN port is required to connect to this totem when using a wired connection. If your internet service does not allow such a connection, you will not be able to connect the totem.
• You need a DSL modem to use the DSL service, and a cable modem is required to use the cable modem service. Depending on the access method and the subscriber's contract with your ISP, you may not be able to use the Internet connection feature of this totem, or you may be limited to the number of devices that you can connect at one time. (If your ISP limits your subscription to a device, this totem may not be able to connect when a PC is already connected).
• Use of a "router" may not be permitted or restricted by ISP policies and restrictions. Contact your ISP directly for details.
• The wireless network operates at 2.4 GHz radio frequencies, which are also used by other devices, such as the cordless phone, Buetooth® devices, microwave oven, and may be affected by interference from them. May be interrupted by the device using 5 Ghz radio frequencies.
• Nearby wireless devices can reduce the speed of service using the wireless network.
• Disconnect any unused network equipment from your network. Some devices may generate network traffic.
• In some cases, placing the access point or wireless router as close to the floor as possible may improve reception.
• The quality of wireless reception depends on many factors, such as the type of access point, the distance between the location of the totem, and the access point.
• To connect through a wireless access point, you need an access point that supports wireless connection, and the wireless connection function of the access point must be turned on. Ask your access point provider for wireless connection to your access point.
• Check the access point SSID security settings for the wireless connection to the access point, and ask the access point provider for the access point SSID security settings.
• The totem may operate slowly or malfunction in the event of incorrect network equipment settings (wireless router, hub, etc.). Perform the installation correctly by consulting the equipment manual and setting up the network.
• When the access point is set to include 802.11n (excluding Russia) and the encryption option is designated as WEP (64/128 bit) or WPA (TKIP / AES), the connection may not be established. Depending on the access point manufacturers, different connection methods may work.

Legal notice

IMPORTANT NOTE ABOUT NETWORK SERVICES

All services and content accessible through this device belong to third parties and are protected by copyright, patents, trademarks and / or other intellectual property laws. This content and services are provided for personal, non-commercial use only. You may not use any content or service in a manner not authorized by the content owner or service provider. Notwithstanding the foregoing limitation, unless expressly authorized by the content owner or service provider, you may not copy, upload, post, transmit, translate, market, modify, create derived or distributed in any way, and you may not communicate any content or services displayed through this device.

You expressly acknowledge and agree that the device and all content and all services and services of third parties are provided "as is" without warranty of any kind, express or implied. Totem Digital expressly disclaims all warranties and conditions relating to any content and any services, express or implied, including, but not limited to, warranties of merchantability, quality, fitness for a particular purpose and respect for the rights of third parties. Digital Totem does not guarantee the accuracy, validity, timeliness, or completeness of any content or service made available through this device and does not guarantee that the device or services will meet your requirements or that the operation of the device or services will be uninterrupted or error free. Totem Digital assumes no responsibility in any case, including negligence, either in contract or damages, for any direct, indirect, accidental, special or consequential damages resulting from any information contained in any content or service accessed. by you or any third party, even if you become aware of the possibility of such damage.

Third party services may be modified, suspended, removed, terminated or discontinued, or access to them may be deactivated at any time without notice, and TOTEM DIGITAL ROMANIA  does not represent or warrant that any content or service will remain available for a certain period of time, other than those for which contracts have been concluded, according to the durations established in the contracts.

Content and services are transmitted by third parties through networks and means of transmission over which TOTEM DIGITAL ROMANIA  has no control. TOTEM DIGITAL ROMANIA  may impose restrictions on the use or access to certain services or content, in any case and without notice or liability.TOTEM DIGITAL ROMANIA  expressly disclaims any responsibility or liability for any modification, interruption, deactivation, deletion or suspension of the content or services made available through this device.

TOTEM DIGITAL ROMANIA  is not responsible or liable for the service provided to the customer in connection with the content and services. Any questions or requests for service regarding the content or services should be directed to the providers of that content or service.

MAINTENANCE

LOCKING systems

The totem is locked with the keys received in the package.

• With a set of keys, the access door to the power supply of the equipment is locked (starting panel, protective fuses).
• With the second set, access to the hardware part of the totem is blocked.

Software blocking is done using the SITEKIOSK program

In this way, the unauthorized intervention of the end user at the totem settings will be blocked.

Totem cleaning

Update and clean the totem regularly to get the best performance and extend the life of your product.

Screen and frame

To remove dust or light dirt, wipe the surface with a dry, clean, soft cloth.

To remove persistent dirt, wipe the surface with a soft cloth dampened in clean water or lightly diluted detergent. Then wipe immediately with a dry cloth.

Housing and bracket

To remove dust or light dirt, wipe the case with a dry, clean, soft cloth.

To remove persistent dirt, wipe the casing with a soft cloth dampened in clean water or water that contains a small amount of mild detergent. Then wipe immediately with a dry cloth.

Power cord

• Regularly remove dust or dirt accumulated on the power cord.
• Make sure the plug terminals are compliant.

Avoid the "Image burn" or "Burn-in" effect on the totem screen

• If a still image is displayed on the totem screen for a long time, it will print and become a permanent distorted spot on the screen. This is the "image burn" or "burn-in" effect and is not covered by the warranty.
• If the totem frame rate is set to 4: 3 for a long time, the image burn effect may appear in the writing area of the screen.
• Avoid displaying a still image on the TV screen for a long time (2 or more hours for the LCD) to prevent the "image burn" effect.

General

Audio

Video

General parameters

Indoor equipment

Outdoor equipment

Air Conditioning Module (FOR OUTDOOR EQUIPMENT)

Only applicable to products that contain this module. Check the purchase invoice to see if your product contains such a module.

If your device is equipped with such a module, you will need to:

Check the existence of freon in the installation!

If it does not exist (this may be due to the limitations imposed by the customs code), it will be necessary to fill the installation with freon R410A.

WARNING! Do not start the air conditioning module without freon in the installation.

Pentru alte specificatii, consultati fisa tehnica a fiecarui produs sau contactați vânzătorul din zona dvs..

Operations specific to Outdoor equipment

• For the installation of Outdoor equipment with floor placement, it is necessary to prepare a perfectly flat concrete surface (if it is to be mounted on a soft ground area).
• Totem Digital Romania offers you the quotas for the concrete foundation, depending on the equipment.
• Usually, the sole is separated from the rest of the equipment, this being the first part of the whole, which will be mounted on the foundation.
• In the equipment box you will receive all the screws necessary to fasten it in the concrete foundation.
• Make sure you pull a tube through the center of the foundation to secure a 220V power cable and a UTP cable to the internet.
• Also, for air conditioning equipment, be sure to leave a condensate drain.
• After you have installed the sole of the equipment, follow the positioning of its body on the sole and then attach the sole with the screws provided in the package, inside the equipment.
• At the same time, these equipments are provided with metal ears at the top, in order to be anchored with the help of a lifting machine, their weight being considerable.
• After positioning and fixing on the sole, the ears will come off, and will be kept for a possible move of the equipment.

WARRANTY INTERVENTIONS